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“May I Help You?”

Engagement and Emotional Labor in Frontline Senior Living Employees

Frontline employees in Life Plan Communities or other senior living residences are expected to continually present a positive, solution-focused attitude when interacting with residents. How do they handle challenging situations when they don’t actually feel positive—and at what cost to themselves and the organization?

This new research report explores the strategies frontline employees use to maintain a consistent positive demeanor, and explains which is best for employees’ emotional health and, by extension, overall employee engagement and retention. The report also includes an overview for how employees can be trained to exhibit positive emotions consistently in a way that is healthy for them.

Please fill out the brief form below to download a free copy of “May I Help You?”, a 2016 report by Mather LifeWays Institute on Aging.

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